cr8rs Fee Structure

1. Platform Service Fees

cr8rs applies a service fee on each transaction processed through its monetization features. Currently, the primary monetization feature is Appreciation Tips; additional features may carry their own fee structures communicated at launch. For tips, the fee is automatically deducted before the remainder is credited to the Creator's balance. The current tip fee rates are:

• Domestic Tips (within Nepal): 10% of the tip amount (inclusive of all applicable VAT and payment gateway fees).
• International Tips (via Visa/Mastercard): 15% of the tip amount (inclusive of VAT and payment gateway fees).

These fees cover: payment processing fees charged by third-party gateways, banking fees, platform maintenance and cr8rs's service commission, including Nepal VAT on the service provided.

The steps below illustrates how an NPR 1,000 tip is processed under each payment type:

Domestic Tip (e.g. Khalti, Fonepay)

1. Contributor sends NPR 1,000
2. cr8rs receives confirmed payment
3. NPR 1000 credited to Creator balance
4. NPR 100 (10%) deducted as Platform Charge Deduction
5. NPR 900 added to and as available balance.

International Tip (Visa/Mastercard)

1. Contributor sends NPR 1,000
2. cr8rs receives confirmed payment
3. NPR 1000 credited to Creator balance.
4. NPR 1000 debited and marked as Pending (7-day hold on Creator's side)
5. 7 days hold period passed
6. NPR 1000 credited to Creator balance.
7. NPR 150 (15%) deducted as Platform Charge Deduction
8. NPR 850 added to and as available balance.

2. Taxes and Invoicing for Creators

cr8rs's service fees include VAT, which cr8rs handles and remits to the government as required. Creators should note:

• The Platform Fee deducted is calculated on the gross tip amount and includes VAT on cr8rs's commission. Creators can request a VAT breakdown or invoice of fees by contacting support - this can help distinguish between the fee (a business expense) and their net tip income.
• Income Tax: Creators are responsible for declaring and paying income tax on the net tips they receive. cr8rs does not automatically deduct income tax from payouts. cr8rs strongly advises Creators to comply with local tax laws and keep track of their earnings. Annual earnings statements are available on request.
• Optional Tax Assistance Service: cr8rs offers a separate optional tax assistance service to Creators who want help with tax deductions and filings. Contact info@cr8rs.app for details. Terms for this service are provided in a separate agreement or addendum.

3. Appreciation Tip Limits

To comply with regulatory requirements and ensure security, cr8rs imposes the following limits:

• Domestic Tips: Minimum NPR 10, maximum NPR 25,000 per transaction.
• International Tips (Visa/Mastercard): Minimum NPR 100, maximum NPR 35,000 per transaction (or equivalent in foreign currency at the time of conversion). Contributors may also be subject to their card issuer's daily international spending limits.
• Creator-Defined Limits: Creators may set custom minimum or maximum tip amounts for their own profiles, within the platform-wide caps above.

These limits are subject to change in line with Nepal Rastra Bank regulations and cr8rs's risk management policies. Please refer to the Tip Limit Policy page on cr8rs.app for the most current figures.

4. Currency and Conversion

All cr8rs monetization transactions are conducted in Nepalese Rupees (NPR). For international card tips, the charge is made in NPR; the Contributor's card network converts the NPR amount from the Contributor's local currency. The Contributor may see a difference on their statement due to exchange rates. cr8rs has no control over the exchange rate applied. Creators always see amounts in NPR on their dashboard.

5. Payout Methods, Verification, and Fees

Nepal-Only Payouts: Regardless of where a Creator resides, all cr8rs payouts are made exclusively to verified Nepalese bank accounts or Khalti digital wallets. Creators living abroad (including Nepali expats) must link a Nepal-registered account to receive withdrawals. cr8rs does not process payouts to foreign bank accounts or international payment wallets at this time.

6. Account Dormancy

cr8rs does not charge any fees for dormant or inactive Creator accounts. Once you register a cr8rs account, you may return to the platform at any time without incurring account maintenance, dormancy or reactivation charges. Your account and any available balance remain accessible to you regardless of how long you have been away.

7. Transaction Records and Account Closure

cr8rs retains transaction records and associated account data for a minimum of 5 years following account closure or the last transaction, in alignment with Nepal Rastra Bank (NRB) record-keeping guidelines applicable to platforms of this nature. This ensures that historical earning records are available for tax or legal purposes even after an account is closed.

• If you close your account, cr8rs will retain transaction records for this period but will delete or anonymize personal profile data that is no longer required.
• Any remaining balance at the time of account closure must be withdrawn prior to closing. cr8rs will prompt you to withdraw before confirming closure. Balances that are abandoned after reasonable notice may be handled as per applicable unclaimed property practices.

8. Payment Reconciliation and Delayed Alerts

cr8rs processes tips and other monetization transactions based on confirmed payment success responses from our payment gateway partners. A transaction is never credited to a Creator's balance or used to trigger an alert notification until cr8rs has received a confirmed success response from the gateway.

• Delayed Success Responses: In some cases, a payment may be processed on the Contributor's side but the success confirmation from the gateway to cr8rs may be delayed - due to network interruptions, gateway processing queues or other technical factors. cr8rs has observed delays of up to 6 days in rare circumstances. During this period, the Contributor may have been charged but the alert will not yet have been triggered.
• Reconciliation Process: cr8rs operates automated reconciliation checks to detect pending payments that have not yet received a success confirmation. For payments that remain unresolved beyond 48 hours, cr8rs handles these manually to ensure resolution. Once a success response is confirmed (however delayed), the tip is credited and the alert is processed.
• Creator Retrigger Option: If a tip was successfully processed but the alert notification was missed or delayed (for example, because the Creator was offline at the time of delayed confirmation), the Creator can retrigger the missed alert directly from the Live Action Widget on their cr8rs dashboard. This gives Creators control over their notification experience without needing to contact support.
• Contributor Notification: If a Contributor's payment is delayed beyond the expected processing time, they may experience a delay in seeing their support acknowledged via an alert. This does not mean their payment failed. Contributors can verify the status of their transaction by checking their payment history or contacting support@cr8rs.app.

A delayed alert is not grounds for an automatic refund. If a tip has been confirmed as successfully processed, it has been received by cr8rs. The Creator retrigger option is provided to resolve alert delivery issues. For genuine payment failures where funds were debited but no success was confirmed by the gateway, cr8rs investigates and refunds where appropriate.

9. Changes to Fees

cr8rs may update the fee percentage or structure to adapt to market conditions or regulatory changes. Any change in the fee structure will be communicated to Creators at least 30 days in advance via email and an announcement on cr8rs.app. New fees will apply only to Appreciation Tips received after the effective date of the change. Historical tips will not be affected retroactively. Creators who do not agree with a fee change may stop using the Service before the new fees take effect and withdraw any existing balance under the old terms.